Pricing & Currency

• All product prices are displayed in GBP (£) throughout the site.
• At checkout, prices will be shown in your home currency—this is a Shopify functionality and cannot be changed.
• Don't worry! Your final invoice will always be issued in GBP (£).

Product Categories & Navigation

• Products are organised into categories and subcategories.
• Hover over the category titles at the top of the page to view available subcategories.

Adding Items to Cart & Adjusting Quantities

• Click 'Add to Cart' on any item to add it to your basket.
• When the basket pops up, you can manually adjust the quantity by overtyping the number.
• Product prices in the basket view are rounded to the nearest pound, but the decimalized price in the product table is the correct one.

Checkout Process

• At checkout, select 'Choose payment method later'.
• Enter a Purchase Order (PO) number to help track your order.
• Your shipping address should be automatically populated—please contact us if it is incorrect.
• The shipping method will always show as 'Free', but the actual cost will be calculated later and included in your final invoice after approval.
• Your payment terms will be listed at checkout—please notify us if there are any discrepancies.

Order Processing & Confirmation

• Once you submit your order for review, it will be sent to our Operations and Finance teams for verification.
• Once approved by Operations, you will receive an order confirmation email.
• When your delivery is ready for shipment, you will receive your final invoice.

Need Assistance? If you have any questions or need assistance, please don't hesitate to get in touch with our team. We're here to help!